There are some key changes happening right now in business travel in the areas of leadership, technology disruption, traveler behavior and purpose in travel. We discuss these topics with a great panel of experts on an event that we sponsored for the GBTA NJ Chapter called "A New Hope In Business Travel".
Leadership: It is Not About 2019 Any Longer
"There has never been a better time to be in the travel industry...we need to be thinking of the planet in a different way and our community...it is not about going back to the good old days of 2019 but it is looking forward to 2021 and looking at the bright side."
Technology: Let's be Disruptive
"The industry needed innovation. There is lack of inventory, missing content, missing pricing. We decided that we were going to build it. This February we launched in 60 locations and over 3,000 companies have signed up for Kayak For Business."
Traveler Behavior: The Mindset has Changed
"Travelers' mindset about travel has changed. Everyone's context changed due to the pandemic. Everyone's behavior had to change. People have had plenty of time to adjust to their new environment. They are no longer the same. They had to think in a new way..."
Purposeful Travel: Re-Humanize the Travel Policy
"The traveler will want so much more in personal value when they take a trip. We need to re-humanize the travel policy. Allow for personal add-ons...allow for flexibility for family members to join the trip. The context that has been missing is the humanity of your travelers"